Privacy policy

At Clothlique, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with our services.

1. Information We Collect

Personal Information

We collect personal data you provide directly to us when you:

  • Create an account

  • Place an order

  • Contact us for support

This may include:

  • Full name

  • Email address

  • Mailing address

  • Phone number

  • Payment information (processed securely via third-party providers)

Non-Personal Information

We also collect certain technical data automatically to enhance user experience. This may include:

  • IP address

  • Browser type and version

  • Operating system

  • Referring URLs

  • Pages visited

  • Date and time of access

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To fulfill purchases, send order confirmations, and provide shipping updates

  • Customer Support: To respond to inquiries, returns, or any service-related issues

  • Marketing: To send promotional emails or product updates (you may opt out anytime)

  • Site Optimization: To analyze behavior and improve website performance

  • Security: To detect and prevent fraudulent activity or unauthorized access

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

  • With Trusted Service Providers: For secure payment processing, shipping, and customer support

  • Legal Requirements: When required by law, court orders, or regulatory authorities

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

4. Data Security

We prioritize the security of your personal data through the following measures:

  • SSL Encryption: All payment transactions are secured with industry-standard encryption

  • Access Controls: Access to personal data is restricted to authorized personnel only

  • Security Monitoring: Regular audits and updates to prevent data breaches

5. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold

  • Correct: Update inaccurate or incomplete details

  • Delete: Request deletion of your personal data (subject to legal obligations)

  • Opt Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to improve your experience, including:

  • Remembering your preferences

  • Tracking website usage

  • Enhancing functionality and speed

You can manage cookie preferences through your browser settings. Note: disabling cookies may impact some features.

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies before sharing personal information.

8. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page, and the revised version will become effective immediately. We recommend reviewing this policy regularly.

9. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

SMS: +84-971490465
Email: [email protected]
Store 1: 132a/2 KP1, Trung My Tay, Quan 12, Ho Chi Minh, 700000 Vietnam
Store 2: 6040 Scovill Ave, Cleveland, OH 44104, United States
Support time: 9am – 5pm GMT-7

Thank you for trusting Clothlique. Your privacy and data protection are our priority.

Clothlique
Fashion Forward Since 2024