FAQs

Welcome to the Clothlique FAQ page! Below, you’ll find answers to common questions about our products, orders, shipping, returns, and more. If you need further assistance, feel free to contact us—our team is always here to help.

General Information

What is Clothlique?
Clothlique is a fashion-forward brand founded in 2024, offering premium-quality clothing and accessories. Our mission is to deliver stylish, well-crafted apparel to fashion lovers worldwide.

How can I contact Clothlique?
You can reach us anytime via email at [email protected].

Orders & Payment

What payment methods do you accept?
We accept payments via Stripe, which supports all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

Can I cancel my order?
Yes. Orders can be canceled before they are shipped. To cancel, contact our support team at [email protected] as soon as possible.

Are there any additional fees or taxes?
No. All applicable taxes and duties are covered by Clothlique, so you won’t face any unexpected charges upon delivery.

Shipping & Delivery

How long does it take to process my order?
Orders are processed within 5–7 business days before shipment.

How long does shipping take?
Delivery typically takes 15–20 business days, depending on your location.

Do you offer free shipping?
Yes! We provide free worldwide shipping on all orders—no minimum purchase required.

Which shipping carriers do you use?
We partner with trusted couriers, including:

  • DHL

  • FedEx

  • UPS

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original condition with all tags and packaging.

Returns are accepted if:

  • The item does not match the product description.

  • You received the wrong item.

  • The item arrived damaged or defective.

How do I return an item?

  • By Mail: Contact us at [email protected] to start the return process and receive instructions.

  • In-Store: Visit either of our store locations with the item and proof of purchase.

Is there a return fee?
We do not charge return fees, but customers are responsible for return shipping costs.

How will I receive my refund?
After we inspect your returned item, a refund will be issued to your original payment method. Refunds are typically processed within 5–7 business days.

Privacy & Security

How does Clothlique protect my personal information?
Your data security is our priority. Our website uses SSL encryption, access controls, and regular audits to protect your personal information. For more details, please refer to our [Privacy Policy].

Does Clothlique use cookies?
Yes, we use cookies to improve your shopping experience by remembering preferences and optimizing site performance. You may disable cookies in your browser settings if preferred.

Legal & Policies

How do I file a DMCA report?
If you believe your copyrighted work has been used without permission, please visit our [DMCA Policy] page for step-by-step instructions.

Where can I read your Terms of Service?
By using our site, you agree to our [Terms of Service]. We recommend reviewing them before placing an order.

Still Have Questions?

If your question wasn’t answered here, please reach out—we’re happy to assist.

SMS: +84-971490465
Email: [email protected]

Store 1: 132a/2 KP1, Trung My Tay, Quan 12, Ho Chi Minh, 700000 Vietnam
Store 2: 6040 Scovill Ave, Cleveland, OH 44104, United States
Support time: 9am–5pm GMT–7

Thank you for choosing Clothlique—where fashion meets quality and style.